FAQs

1. Where are PERCU shears made?

All of our professional hair cutting scissors are handcrafted in Italy using the highest quality Japanese stainless steel. Each pair goes through more than 700 meticulous production steps to ensure durability, precision, and ergonomic comfort.

2. What makes PERCU shears different?

PERCU combines advanced technology with traditional craftsmanship. Our scissors are engineered to be elegant, ergonomic, and efficient, giving stylists the best possible tool for precision cutting.

3. Do PERCU shears come with a warranty?

Yes! All shears and razor handles come with a lifetime warranty against manufacturer defects. Other products, like accessories and the Percu Air Duster, carry a 1-year warranty. Please note that warranties are valid only in the country of purchase.

4. Is there a fee for warranty service?

Yes, a $24.95 processing fee applies to warranty claims. This covers two-way shipping and handling. If your claim is approved, we will repair or replace your item at no additional cost.

5. How do I start a warranty claim?

U.S. customers can contact us at info@percuusa.com or call +1 (813) 481-5876 (U.S. only). International customers should reach out to their authorized PERCU distributor.

6. What is your return policy?

We offer a 15-day money-back guarantee on items returned in original condition. Between 16–30 days, items may be exchanged for store credit. Please note that shipping fees are non-refundable.

7. How long will shipping take?

Orders within the U.S. are typically delivered in 3–7 business days. International shipping times may vary depending on your local distributor.

8. Can I use PERCU scissors if I’m left-handed?

Yes! We offer left-handed professional hair cutting scissors designed specifically to provide comfort and control for left-handed stylists.